Turfgrass students may not be aware that a major responsibility for golf course superintendents is managing people. Maintaining your course is a priority, but managing people, especially a stakeholder, is something to expect and to not be taken lightly. “A stakeholder is any person or group that has a vested interest in the final outcome of a project” (Robin Stafford, Islington Golf Club). There are an infinite number of circumstances that arise when managing a course and stakeholders need to be addressed before any action can be taken.
This week we made a trip to Islington Golf Club where superintendent Robin Stafford focused largely on the impact of stakeholders during course projects. On Islington hole three, there is a large home on the right side where several balls constantly ended up from golfers on the tee. Long story short, this issue became a court case and resulted in the erection of a 80 foot tall fence along the fairway that cost over $300,000. The stakeholders involved in this project were the neighbours, the Urban Forestry, the golf club members, and the city council, all of which Robin had to deal with and understand their opinions.

Islington Golf Club: hole three
I am now well aware that the better you become at managing your stakeholders, the more positive action will take place. Course projects will not begin until the majority of people are happy, therefore, be prepared to address them and to answer questions. Knowing who your stakeholders are, what their impact on a project can be, and how to communicate with them is going to affect the future of your course; no superintendent wants a massive fence.